Shipping & Returns

Shipping time

We want to get your order to you as quickly as we can. It takes 2-3 days to process your order. Delivery takes an additional 1-7 business days.

During peak holiday seasons (Mother’s Day & Christmas) shipping can take an additional 1-2 business days.  Large orders may require additional time before shipping.

Shipping charges are determined by the subtotal of your order after discounts are applied.  Gift Cards are not eligible for free shipping.

Shipping charges & method

We determine the delivery method (UPS or USPS) by the size and weight of the package at the time of shipment.

Expedited shipping

Need your order fast? We’ll do our best to help. Please call us at 1-800-888-0321, Monday–Friday, 8:00am–5:00pm Central Time.

We ship your order via USPS Priority Mail, Parcel Post, First-Class Mail, or UPS SurePost. It can take up to several weeks to arrive. We charge based on your order subtotal.  Orders shipped to these destinations are not eligible for free shipping.

Unfortunately, we don’t accept international orders online.

If you need your order shipped to an address outside the US (except as noted above), please order by phone at (405) 745-1275, Monday–Friday, 8:00am–5:00pm Central Time.

We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 90 days.

Please follow the instructions below to return your item.

• Your return must be in sellable condition. Open and/or used merchandise cannot be returned.
• Shipping and/or handling charges cannot be refunded at the store level.
• Damaged and/or defective merchandise from an online order cannot be returned to the store.
• If you have received damaged or defective merchandise, or need to make an exchange, please call 1-800-888-0321 or email us prior to returning the item.  

Returns & Exchanges

Returns to Hobby Lobby Store

Items sold and shipped by HobbyLobby.com can be returned or exchanged to any Hobby Lobby store within 90-days of purchase.  When returning merchandise to a Hobby Lobby Store, please be aware of the following:

• The invoice must accompany the item(s) being returned in order to ensure the full purchase price is refunded.
• To obtain a copy of your invoice email, call 1-800-888-0321 or email us.  
• Sales tax is refunded at the rate of the store where the merchandise is presented for return and may not be the same as the rate applied to the original online order invoice.

Returns to HobbyLobby.com 

• Please allow up to two weeks for your return to be processed and credit issued.
• You will receive a refund for the purchase price and applicable sales tax.  Credit will be issued to the credit card used at the time of purchase.  If purchased with a gift card, credit will be issued in the form of a gift card.
• Shipping and handling charges will not be credited unless the reason for the return is our error.
• All exchange orders are processed separately as a new order.

Please complete the return form included with your shipment and return it with your item to:
Hobby Lobby
Attention: Returns
7600 A SW 44th St
Oklahoma City, OK 73179

With the original receipt

Within 90 days of purchase, we will gladly exchange the merchandise, give store credit, or issue a refund based on your original method of payment. There will be a wait of 10 calendar days on check purchases, or merchandise credit can be issued.

Without the original store receipt

You may exchange the merchandise or be issued a merchandise credit based on the lowest selling price in the last 60 days. Valid ID is required.

We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.

If you received damaged, broken or defective merchandise, please contact Customer Service at 1-800-888-0321, Monday–Friday, 8:00am–5:00pm Central Time before returning it. You may also email us.

Want to exchange your merchandise? You'll need to place an order online for the new item, and return the unwanted item to us for a refund.