Can't find your order? Use the RETURN FORM.
We want you to be happy with your purchase! If you're not completely satisfied, you can return your item within 90 days as set forth in this policy.
General Conditions and Restrictions:
- Orders totaling more than $250.00 are considered bulk purchases and must be returned to HobbyLobby.com. Items from bulk purchase orders will not be allowed to be returned to a store. This $250.00 limit will be waived for Christmas Trees, Furniture, and Wall Decor items that were priced over $250.00 individually.
- Your return must be in sellable condition. Open and/or used merchandise cannot be returned.
- Damaged and/or defective merchandise from an online order cannot be returned to the store.
- If you have received damaged or defective merchandise, please call 1-800-888-0321 or email us prior to returning the item. Do not discard of the damaged merchandise or box it was shipped in.
- Shipping and handling charges will not be credited unless the reason for the return is our error.
- Returns or exchanges of Silhouette® & Cricut® products and Sewing & Embroidery machines are prohibited unless customer presents original receipt and products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer.
Returns to a Hobby Lobby Store
Items sold and shipped by HobbyLobby.com that total less than $250.00 can be returned or exchanged to any Hobby Lobby store within 90-days of purchase. Returns to a Hobby Lobby Store are subject to the following additional conditions and restrictions:
- The invoice must accompany the item(s) being returned in order to ensure the full purchase price is credited to a Hobby Lobby Gift Card.
- Shipping and/or handling charges cannot be refunded at the store level.
- Price adjustments for merchandise purchased online cannot be completed at the store level.
- To obtain a copy of your invoice email, call 1-800-888-0321 or email us.
- For questions regarding the in-store return of your online purchase, call 1-800-888-0321.
Returns to HobbyLobby.com
- Please allow up to two weeks for your return to be processed and refund issued.
- You will receive a refund for the purchase price and applicable sales tax. Your refund will be issued to the credit card used at the time of purchase. If purchased with a gift card, your refund will be issued in the form of a gift card.
- All exchange orders are processed separately as a new order.
Please complete the return form and return it with your item to:
7600 A SW 44th St
Oklahoma City, OK 73179