FREE SHIPPING* on orders of $50 or more. Ends at midnight PST 03/25/23.

See Our Exclusive Spring Shop Essentials

Skip to content Skip to navigation
Uncached Time = Fri Mar 24 14:56:00 CDT 2023
Hobby Lobby
Cached Time = Fri Mar 24 14:55:24 CDT 2023
  • Email Sign-Up
  • Store Finder
  • My Account
    •  My Account
    •  Wish List
    •  Orders
  • Cart (0)
Sign up and Start Saving

Join our email list to receive our Weekly Ad, special promotions, fun project ideas and store news.

Uncached Time = Fri Mar 24 14:56:00 CDT 2023
  • Shop Departments 
    • Home Decor & Frames

      Categories

      • Candles & Fragrance
      • Decor & Pillows
      • Frames & Photo Albums
      • Furniture
      • Inspirational Books
      • Knobs & Hardware
      • Mirrors & Wall Decor
      • Lighting
      • Storage & Organization
      • Custom Framing

      Most Popular

      • Canvas
      • Clocks
      • Letters
      • Shelves

      Top Themes

      • Fishing & Hunting
      • Movies
      • Animals
      • Cars, Trucks & Transportation
      • Nautical
      • Sports
      • Western
      • Farmhouse

      Shop by Room

      • Bathroom
      • Laundry
      • Man Cave
      • Kitchen
      • Nursery
      • Office
      • Weekly Ad
      • Clearance Shop Now

      Make yourself at home with these decor finds

      Shop all
    • Crafts & Hobbies

      Categories

      • Basic Crafts
      • Books
      • Glass Crafting
      • Clay, Molding & Sculpting
      • Candle & Soap Making
      • Dollmaking
      • Dollhouses & Miniatures
      • Hobbies & Collecting
      • Kids' Crafts & Activities
      • Leather Crafting
      • Painting Surfaces
      • Stencils & Craft Paints
      • Model Kits
      • Mosaics
      • Storage & Organization
      • Wood Crafting

      Top Brands

      • Americana
      • AMT & MPC
      • Show-Offs
      • Revell
      • Testors & Model Master
      • Folk Art
      • Crayola
      • Krylon
      • Tree House Studio
      • Playside Creations
      • Woodpile Fun
      • Weekly Ad
      • Clearance Shop Now

      Our DIY projects are fun for all

      Shop all
    • Fabric & Sewing

      Categories

      • Apparel Fabrics
      • Canvas & Duck Cloth
      • Books
      • Batting, Fillings & Forms
      • Flannel & Fleece Fabric
      • Home Decor Fabric & Trim
      • Outdoor Fabric
      • Ribbons & Trim
      • Quilting Fabrics
      • Seasonal Fabrics
      • Sewing & Quilting Notions
      • Special Occasion Fabrics
      • Sports Fabrics
      • Utility Fabrics

      Top Brands

      • Sew-Ology
      • the Ribbon Boutique

      Top Patterns

      • Paisley
      • Chevron
      • Damask
      • Animal Prints
      • Polka Dot
      • Stripes
      • Weekly Ad
      • Clearance Shop Now

      Our spin on fabrics, ribbons, trims & more

      Shop all
    • Scrapbook & Paper Crafts

      Categories

      • Accessories & Tools
      • Card Making
      • Albums & Refill Pages
      • Glues & Adhesives
      • Die Cut Machines & Accessories
      • Paper & Cardstock
      • Embellishments
      • Mixed Media
      • Stamping
      • Stickers
      • Planners & Accessories
      • Storage & Organization

      Top Brands

      • Stampabilities
      • Tim Holtz
      • the Paper Studio
      • Weekly Ad
      • Clearance Shop Now

      Making your paper projects soar

      Shop all
    • Floral & Wedding

      Categories

      • Bushes & Garlands
      • Containers & Fillers
      • Dried Flowers
      • Floral Arrangements & Trees
      • Floral Supplies
      • Flower Stems
      • Ribbon
      • Wedding

      Top Flowers & Plants

      • Cacti & Southwestern
      • Daisies
      • Branches, Berries & Seeds
      • Eucalyptus & Cattails
      • Greenery & Foliage
      • Roses
      • Weekly Ad
      • Clearance Shop Now

      "I do" to our wide array of florals & wedding decor

      Shop all
    • Party & Baking

      Categories

      • Baking Supplies
      • Cards & Gifts
      • Gift Wrap
      • Party Supplies
      • Themed Party Collections

      Top Brands

      • Brother & Sister Design Studio
      • Sunny Side Up Bakery

      Top Parties

      • Baby Shower
      • Bright Ideas
      • Luau
      • Over the Hill
      • Mermaid
      • Patriotic
      • Western
      • Live a Creative Life - Get Creative
      • Clearance Shop Now

      Make party planning a piece of cake

      Shop all
    • Art Supplies

      Categories

      • Art Fixtures
      • Art Sets
      • Books
      • Brushes
      • Drafting
      • Drawing & Illustration
      • Painting Canvas & Art Surfaces
      • Painting Supplies
      • Project Supplies
      • Storage & Organization

      Shop by Brand

      • Master's Touch
      • The Fine Touch

      Shop by Medium

      • Calligraphy
      • Pastels & Chalk
      • Acrylic
      • Watercolor
      • Oil
      • Markers
      • Weekly Ad
      • Clearance Shop Now

      Bring your artistic dreams to life

      Shop all
    • Yarn & Needle Art

      Categories

      • Books
      • Cross Stitch
      • Crochet
      • Knitting
      • Needle Arts
      • Notions & Tools
      • Yarn

      Top Yarn Weights

      • Bulky
      • Light
      • Medium

      Top Brands

      • Artiste
      • Baby Bee
      • I Love This Yarn!
      • Yarn Bee
      • Yarnology

      Top Themes

      • Animals
      • Flowers & Nature
      • Seasons & Holidays
      • Weekly Ad
      • Clearance Shop Now

      Find cozy yarn & more snuggle season must-haves

      Shop all
    • Seasonal

      Categories

      • Easter
      • Spring Shop
      • Summer
      • St. Patrick's Day
      • 4th of July

      Spring

      • Crafts
      • Decor & Pillows
      • Garden
      • Kitchen & Picnic
      • Storage & Planters
      • Wall Decor
      • Weekly Ad
      • Clearance Shop Now

      Everything you need to serve up a season of style

      Shop all
    • Beads & Jewelry

      Categories

      • Bead Stringing & Chains
      • Beads
      • Charms & Pendants
      • Finished Jewelry
      • Jewelry Findings
      • Mixed Media Jewelry
      • Storage & Organization
      • Tools & Adhesive

      Top Materials

      • Metal
      • Acrylic & Plastic
      • Gemstone & Semi-Precious
      • Glass & Czech Glass

      Top Brands

      • Metal Gallery
      • the Jewelry Shoppe
      • Traditions
      • On-a-Cord
      • Charm Me

      Top Collections

      • Color Gallery
      • Fairy Tale
      • Weekly Ad
      • Clearance Shop Now

      Shine on with our DIY jewelry must-haves

      Shop all
    • Wearable Art

      Categories

      • Accessories & Embellishments
      • Adult Fashions
      • Bags & Surfaces
      • Infant & Toddler Fashions
      • Iron-Ons and Appliques
      • Paints, Dyes & Adhesives
      • Youth Fashions

      Top Patterns

      • Animal Prints
      • Polka Dots
      • Chevron
      • Stripes

      Top Brands

      • Gildan & Comfort Colors T-Shirts
      • Fashion Tid Bits
      • Creations of Grace
      • Basically Yours
      • Live a Creative Life - Get Creative
      • Clearance Shop Now

      Dye, stencil & paint your way to something stunning

      Shop all
    • Clearance

      Clearance Departments

      • Beads & Jewelry
      • Crafts & Hobbies
      • Art Supplies
      • Floral & Wedding
      • Fabric & Sewing
      • Party & Baking
      • Paper Crafts
      • Home Decor
      • Wearable Art
      • Seasonal
      • Yarn & Needle Art

      Seasonal Clearance

      • Christmas
      • Classroom Supplies
      • Spring Shop
      • Summer
      • Fall
      • Valentine's Day
      • Weekly Ad
      • Live a Creative Life - Get Creative

      Clearance - While Supplies Last

      Shop all
    • Gift Cards
      • Already have a gift card?  Check the balance online
      • See how much you have left to spend
  • Weekly Ad
  • DIY Projects & Videos
  • Weekly Ad
  • Stores
Cached Time = Fri Mar 24 14:56:00 CDT 2023
  • Home
  • | Customer Service
  • | Frequently Asked Questions

Customer Service

  • Contact Us
  • Shipping & Returns
  • Order Status
  • Quick Order
  • Frequently Asked Questions
  • Recalls
  • Accessibility
  • Privacy & Terms
  • Supply Chain

Frequently Asked Questions

Have a question? Look below for the answer. If you don't see it, contact us and we'll do our best to help!

Product information

  • Will I get the same color fabric I see on my monitor?

    Due to differences in computer monitors, we cannot guarantee that the color you get will exactly match what you see.

  • Can I have a sample?

    Sorry, we do not send samples of our fabric or trim.

  • Are your "base metal" findings and beads nickel-free?

    The metal jewelry components that we sell are made of steel, copper, casting, zinc alloy, tin, iron, brass and silver. Our Metal Gallery jewelry components are made of various types of materials including iron, carbon, silicon, manganese, phosphorus, sulfur and zinc. Some of the items also contain aluminum, magnesium, copper, tin, nickel, indium and titanium.

    We do carry hypo-allergenic & precious metal findings that may work for you.

  • In stores, can I buy less ribbon than what’s on the spool?

    Hobby Lobby stores sell some ribbons and trims by the yard, and some by the spool. Items priced to sell by the spool cannot be cut and sold by the yard.

    If an item is listed online with QTY next to the amount field, it is sold by the spool. If an item is listed with YDS next to the amount, it is sold by the yard. Each item is sold the same way in Hobby Lobby stores as online. If you have a question as to how a specific item is sold, please don't hesitate to contact us.

  • I need a large quantity of a certain item, but you only have a few in stock. How can I get more of this item?

    Try your local store or order online! Our store personnel are able to special order large quantities of any item stocked in our warehouse. Please contact Customer Service at 1-800-888-0321 for information about ordering online.

Gift Cards

  • Do you have electronic gift cards?

    Sorry, we only offer physical gift cards.

  • Do gift cards expire?

    Gift Cards have no expiration date; however some states may declare idle funds to be unclaimed property. We cannot replace funds declared unclaimed property by the government. Therefore we encourage you to redeem your card promptly.

Returns

  • Can I return items ordered online to my local Hobby Lobby Store?

    For details about returns, see Shipping & Returns.

Stores & hours

  • Are all the items online available in my local Hobby Lobby store?

    Typically, yes! From time to time, however, we may offer items exclusively online.

  • I saw an item in a Hobby Lobby store, but can't find it online.

    Some items in your store will not be featured online because the item may be fragile or difficult to ship. Also, some seasonal items in stores are one-time purchases that aren't available online.

  • What are your store holiday hours?

    Use our Store Finder to view holiday hours for your local store. Can't get to your local store? Shop online at hobbylobby.com.

  • Why are your stores closed on Sundays?

    We have chosen to close on the day most widely recognized as a day of rest, in order to allow our employees and customers more time for worship and family. This has not been an easy decision for Hobby Lobby because we realize that this decision may cost us financially. Yet we also realize that there are things more important than profits. This is a matter of principle for our company owner and officers.

  • Why don't you use barcode scanners in your stores?

    We have considered scanning at our registers, but do not feel it is right for us at this time.

Ordering & payment

  • Do you have a catalog?

    Sorry, we do not have a printed catalog.

  • What if I need to cancel or change my order?

    We are unable to change or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. See our Return Policy for information on how to return any items you ordered in error.

  • What methods of payment do you accept online?

    We currently accept Visa, MasterCard, Discover, American Express and Hobby Lobby gift cards in-store and online.  We also accept PayPal online and personal checks in-store.

    ​​​​​​​For online orders, if you use a pre-paid Visa, MasterCard, or American Express Gift Card or Hobby Lobby Gift Card do not throw the card away.  If your order is returned or a credit needs to be issued for any reason, the refund is processed to your original method of payment.  

  • Do you charge sales tax when I order online?

    Yes, we charge sales tax in all states except for: Alaska, Delaware, Montana, New Hampshire, Oregon and Washington D.C.

  • Do you charge sales tax on shipping and handling?

    The following states require sales tax to be charged on shipping and handling fees: AR, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MS, NC, ND, NE, NJ, NM, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI and WV.

  • What if I am tax-exempt?

    Please contact online.taxexempt@hobbylobby.com to inquire about the proper tax exemption procedures or refer to the instructions below.

    ​​​​​​​​​​​​​​Online Tax Exempt Procedures
    View PDF

  • How do I know when my order has shipped?

    When your order is placed online, you will receive an email notification when your order has shipped. It will tell you how the order was shipped and your tracking number. 

  • Can I place one order and ship to multiple addresses?

    Sorry, if you need to ship to multiple addresses, you will have to place multiple orders.

  • Can I place an order online and pick it up at my local store?

    Sorry, orders you place online ship directly to you.

  • Do you accept public school purchase orders?

    Sorry, we are unable to accept purchase orders. All orders must be pre-paid before shipping.

Account information

  • Do I have to create an account to shop online?

    No. But registering for an account is fast, easy and, most importantly, free! Plus, when you have an account you can:

    • Save products in your shopping cart
    • Access your Order History
    • Expedite your checkout process
    • Create and maintain your own address book
    • Manage your wish list

     

  • I signed up - why am I not receiving your weekly emails?

    Your email provider may have filters, blocks or blacklists that prevent our email from reaching you. To help ensure that our email reaches you:

    • Check your spam folder for our messages.
    • Set up your email to allow messages from Hobby Lobby Stores (NoReply@create.hobbylobby.com).

     

  • How do I check my Accounts Receivable card balance and history?

    You can view this information on the Accounts Receivable Card page.

  • Can I use my Accounts Receivable card online?

    Sorry, Accounts Receivable cards can only be used in your local store.

Sales, product pricing, & discounts

  • When is an item going to be on sale?

    Sign up for our weekly email to learn about sales as early as possible!

  • Do you honor competitors’ ads?

    We do honor competitors’ ads in-store if a specific price is listed and we stock the exact same item. However, we do not honor competitors’ "percent off" ads or coupons. We exclude all Holiday door buster ads, Cricut, Silhouette, Sizzix, Cuttlebug, Simplicity & McCall's patterns, clearance, and closeout items from this policy. Sorry, competitors’ ads are not honored online.

  • Do you offer bulk discounts?

    Sorry, we do not offer bulk discounts.

  • Do you offer rain checks on sale items?

    We issue rain checks when a specific item is on sale in your local store. We do not issue rain checks when an entire group of merchandise is on sale, such as "Entire Stock of Unfinished Craft Wood." Please talk to the personnel at your local Hobby Lobby for more information on receiving a rain check. Rain checks are not issued or redeemable online.

  • Are prices the same online as they are in store & vice versa?

     The prices, product selection and promotions offered at a Hobby Lobby Store location may be different from those on the Site.  We do not guarantee that a price, product or promotion offered through the Site will be available or honored at a Hobby Lobby Store or vice versa.

Franchises & stock

  • Can I buy a Hobby Lobby franchise?

    Thanks for your interest! All Hobby Lobby stores are privately held. We do not sell franchises.

  • Can I buy stock in Hobby Lobby?

    Hobby Lobby is not a publicly traded company, and we have no plans to go public in the future.

Uncached Time = Fri Mar 24 14:56:00 CDT 2023
  • 1-800-888-0321
  • My Account
  • Store Finder
  • Gift Cards
  • Careers
  • Store Directory

Customer Service

  • Contact Us
  • Shipping & Returns
  • Order Status
  • Quick Order
  • FAQ
  • Recalls
  • Supply Chain
  • Accessibility

About Us

  • Donations & Ministry
  • Affiliated Companies
  • Holiday Messages
  • Newsroom
  • Custom Framing
Cached Time = Fri Mar 24 14:55:59 CDT 2023
Uncached Time = Fri Mar 24 14:56:00 CDT 2023
Find and Share Inspiration
  • Pinterest
  • Facebook
  • Youtube
  • Instagram
  • Twitter
Cached Time = Fri Mar 24 14:55:40 CDT 2023
Sign up and Start Saving

  • ®2023 Hobby Lobby    |   Do Not Sell or Share My Personal Information
  • Privacy & Terms