Frequently Asked Questions

Due to differences in computer monitors, we cannot guarantee that the color you get will exactly match what you see.

Sorry, we do not send samples of our fabric or trim.

The metal jewelry components that we sell are made of steel, copper, casting, zinc alloy, tin, iron, brass and silver. Our Metal Gallery jewelry components are made of various types of materials including iron, carbon, silicon, manganese, phosphorus, sulfur and zinc. Some of the items also contain aluminum, magnesium, copper, tin, nickel, indium and titanium.

We do carry hypo-allergenic & precious metal findings that may work for you.

Hobby Lobby stores sell some ribbons and trims by the yard, and some by the spool. Items priced to sell by the spool cannot be cut and sold by the yard.

If an item is listed online with QTY next to the amount field, it is sold by the spool. If an item is listed with YDS next to the amount, it is sold by the yard. Each item is sold the same way in Hobby Lobby stores as online. If you have a question as to how a specific item is sold, please don't hesitate to contact us.

Try your local store or order online! Our store personnel are able to special order large quantities of any item stocked in our warehouse. Please contact Customer Service at 1-800-888-0321 for information about ordering online.

Sorry, we only offer physical gift cards.

Gift Cards have no expiration date; however some states may declare idle funds to be unclaimed property. We cannot replace funds declared unclaimed property by the government. Therefore we encourage you to redeem your card promptly.

For details about returns, see Shipping & Returns.

Typically, yes! From time to time, however, we may offer items exclusively online.

Some items in your store will not be featured online because the item may be fragile or difficult to ship. Also, some seasonal items in stores are one-time purchases that aren't available online.

Use our Store Finder to view holiday hours for your local store. Can't get to your local store? Shop online at hobbylobby.com.

We have chosen to close on the day most widely recognized as a day of rest, in order to allow our employees and customers more time for worship and family. This has not been an easy decision for Hobby Lobby because we realize that this decision may cost us financially. Yet we also realize that there are things more important than profits. This is a matter of principle for our company owner and officers.

We have considered scanning at our registers, but do not feel it is right for us at this time.

Yes, you may use your 40% off coupon for a single cut of fabric. If you order up to 10 yards of a single fabric, the entire amount will be discounted. If you order more than 10 yards, the first 10 yards will be discounted and the remainder will be full price. This policy also applies to trims, ribbon and all items sold by the yard.

Sorry, we do not have a printed catalog.

We are unable to change or cancel orders once they have been submitted. Please place another order for any items you may have left off your original order. See our Return Policy for information on how to return any items you ordered in error.

We currently accept Visa, MasterCard, Discover, American Express and Hobby Lobby gift cards in-store and online.  We also accept PayPal online and personal checks in-store.

Yes, we charge sales tax in all states except for: Alaska, Delaware, Montana, New Hampshire, Oregon and Washington D.C.

The following states require sales tax to be charged on shipping and handling fees: AR, CT, FL, GA, HI, IL, IN, KS, KY, MI, MN, MS, NC, ND, NE, NJ, NM, NY, OH, PA, RI, SC, SD, TN, TX, VT, WA, WI and WV.

Before you place your order, please contact Customer Service to inquire about the proper tax exemption procedures for your state.  

Please call 1-800-888-0321, press 1 to speak with a representative and ask for extension 1248, or the direct number is (405) 745-1248. Customer Service is available Monday–Friday, 8:00am–5:00pm Central Time.

Please also note that you must use a company credit card or a business PayPal account to place tax-exempt orders. We are not able to issue a credit for tax if you place an order with a personal credit card.

All requests for sales tax refunds must be made within 30-days of purchase.

When your order is placed online, you will receive an email notification when your order has shipped. It will tell you how the order was shipped and your tracking number. 

Sorry, if you need to ship to multiple addresses, you will have to place multiple orders.

Sorry, orders you place online ship directly to you.

Sorry, we are unable to accept purchase orders. All orders must be pre-paid before shipping.

No. But registering for an account is fast, easy and, most importantly, free! Plus, when you have an account you can:

• Save products in your shopping cart
• Access your Order History
• Expedite your checkout process
• Create and maintain your own address book
• Request email announcements
• Manage your wish list

Your email provider may have filters, blocks or blacklists that prevent our email from reaching you. To help ensure that our email reaches you:

• Check your spam folder for our messages.
• Set up your email to allow messages from Hobby Lobby Stores (create@yourhobbylobby.com).

You can view this information on the Accounts Receivable Card page.

Sorry, Accounts Receivable cards can only be used in your local store.

Yes, you may use your 40% coupon for a single cut of fabric, up to 10 yards. If you order up to 10 yards of a single fabric, then the entire amount will be discounted the coupon amount. If you order over 10 yards, the first 10 yards will be discounted, and the remainder will be full price.

This policy also applies to trims, ribbon, and all items sold by the yard. This applies to a single cut. The discount will not be applied across multiple by-the-yard items.

Sign up for our weekly email to learn about sales as early as possible!

We do honor competitors’ ads in-store if a specific price is listed and we stock the exact same item. However, we do not honor competitors’ "percent off" ads or coupons. We exclude all Holiday door buster ads, Cricut, Silhouette, Sizzix, Cuttlebug, Simplicity & McCall's patterns, clearance, and closeout items from this policy. Sorry, competitors’ ads are not honored online.

You may only use promotion codes that specifically state they are valid for online use. Enter the code in the Promo Code field during Checkout, and click APPLY. The coupon will be applied if it is valid for online sales and you have eligible items in your cart.

Sorry, we do not offer bulk discounts.

We issue rain checks when a specific item is on sale in your local store. We do not issue rain checks when an entire group of merchandise is on sale, such as "Entire Stock of Unfinished Craft Wood." Please talk to the personnel at your local Hobby Lobby for more information on receiving a rain check. Rain checks are not issued or redeemable online.

 The prices, product selection and promotions offered at a Hobby Lobby Store location may be different from those on the Site.  We do not guarantee that a price, product or promotion offered through the Site will be available or honored at a Hobby Lobby Store or vice versa.

Thanks for your interest! All Hobby Lobby stores are privately held. We do not sell franchises.

Hobby Lobby is not a publicly traded company, and we have no plans to go public in the future.

The Rewards Visa® Card offered by U.S. Bank® lets you earn rewards you can spend at Hobby Lobby. Apply today!

Due to differences in computer monitors, we cannot guarantee that the color you get will exactly match what you see.

Sorry, we do not send samples of our fabric or trim.

The metal jewelry components that we sell are made of steel, copper, casting, zinc alloy, tin, iron, brass and silver. Our Metal Gallery jewelry components are made of various types of materials including iron, carbon, silicon, manganese, phosphorus, sulfur and zinc. Some of the items also contain aluminum, magnesium, copper, tin, nickel, indium and titanium.

We do carry hypo-allergenic & precious metal findings that may work for you.

Hobby Lobby stores sell some ribbons and trims by the yard, and some by the spool. Items priced to sell by the spool cannot be cut and sold by the yard.

If an item is listed online with QTY next to the amount field, it is sold by the spool. If an item is listed with YDS next to the amount, it is sold by the yard. Each item is sold the same way in Hobby Lobby stores as online. If you have a question as to how a specific item is sold, please don't hesitate to contact us.

Try your local store or order online! Our store personnel are able to special order large quantities of any item stocked in our warehouse. Please contact Customer Service at 1-800-888-0321 for information about ordering online.