Returns - In-Store Purchases
With the original receipt
Within 90 days of purchase, we will gladly exchange the merchandise, give store credit, or issue a refund based on your original method of payment. There will be a wait of 10 calendar days on check purchases, or merchandise credit can be issued.
Without the original store receipt
You may exchange the merchandise or be issued a merchandise credit based on the lowest selling price in the last 60 days. A valid ID is required. We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.
Returns or exchanges of Silhouette®, Sizzix®, Cricut®, Brother®, Singer®, and Spellbinders® products are prohibited unless the customer presents the original receipt and the products are in new, unopened condition. Warranty claims must be submitted directly to the manufacturer. We reserve the right to limit or refuse to accept the return of certain products and non-receipted items.